Returns & Refunds

We hope you love your Blue & White Company items as much as we do but if you wish to return something, here is more information:

Returns Policy

  • You can return any item within 14 days of delivery; this excludes any sale items.
  • Please send an email to hello@blueandwhitecompany.com confirming your intention to return an item and the reason for the return.  When writing to us, we need to receive details of the order number.
  • All items need to be returned in their original condition with proof of purchase, and in their original, undamaged packaging with product labels still in place, otherwise a refund cannot be issued.
  • As an item’s safe return is your responsibility, please ensure that it is sealed securely, in its original packaging, before sending it back to us, to prevent any damage in transit.
  • The return postage charge remains your responsibility unless an item is damaged or faulty.
  • We recommend obtaining proof of postage as we cannot take responsibility for items that fail to reach us, or are insufficiently and not securely wrapped.
  • We aim to process all returns within 14 working days of receipt and will refund the price that was paid for the item.
  • The way you originally paid for the purchase will determine how you are refunded.
  • We reserve the right to refuse a refund if goods are not returned in a saleable condition, are damaged or are returned without proof of purchase.

Postal Address

Blue & White Company
Office 145
94 London Road
Oxford OX3 9FN

Receiving your Refund

As soon as your returned item has been received, it will be checked and a refund processed.  We aim to complete this process within 14 days of receipt.

  • A refund will only be issued to the card used to place the original order.
  • If we are unable to refund any item because of damage, we will contact you to advise that no refund can be made.
  • After a refund has been confirmed as processed, if there is a delay in receipt, you should contact your bank for more information as receiving payment remains beyond our control and is the responsibility of your bank.

Help & Further Advice

Please contact us if you require any further assistance: hello@blueandwhitecompany.com   💙